Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Bumpwise, operated by Snowflake Studio ("Bumpwise," "we," "us," or "our"), governing your access to and use of the Bumpwise mobile application for iOS (the "App"), our website, and all related services, content, and features (collectively, the "Services").

By downloading, installing, accessing, or using the Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree, you must not use the Services and should delete the App from your device.

If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

You must be at least 13 years of age (or the minimum age required in your jurisdiction) to use the Services. If you are under 18, you represent that you have your parent or guardian's permission to use the Services and that they have agreed to these Terms on your behalf.

You may not use the Services if you are barred from doing so under applicable law or if you have previously been suspended or removed from the Services by us.

Bumpwise provides turbulence forecasting, flight weather analysis, and related informational tools for air travelers. The Services aggregate publicly available and licensed aviation weather data, atmospheric models, pilot reports, and flight information to generate turbulence predictions, Bumpwise Scores, route timelines, storm risk indicators, and operational impact summaries.

The Services are intended for informational and planning purposes only. Bumpwise does not operate aircraft, provide air carrier services, or act as a dispatcher, meteorologist, or aviation authority.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice. We do not guarantee uninterrupted availability of the Services.

BUMPWISE IS NOT A SUBSTITUTE FOR OFFICIAL AVIATION WEATHER BRIEFINGS, AIRLINE COMMUNICATIONS, OR INSTRUCTIONS FROM QUALIFIED AVIATION PROFESSIONALS.

Turbulence forecasts are probabilistic estimates based on available data at the time of generation. Actual in flight conditions may differ significantly due to rapidly changing weather, route changes, altitude adjustments, and other factors beyond our control.

You acknowledge and agree that:

• You must always follow instructions from your flight crew, airline, and official aviation authorities
• Bumpwise forecasts do not constitute a legal weather briefing under FAA, ICAO, or any other regulatory framework
• You should not make safety critical decisions solely based on Bumpwise data
• We are not responsible for flight delays, cancellations, diversions, injuries, discomfort, or any other outcomes related to air travel
• Fear of flying or anxiety related to turbulence is a personal health matter; Bumpwise is not medical or psychological advice

IF YOU HAVE CONCERNS ABOUT FLYING OR AVIATION SAFETY, CONSULT YOUR AIRLINE, A QUALIFIED AVIATION PROFESSIONAL, OR A LICENSED HEALTHCARE PROVIDER.

Certain features may require you to create an account. You agree to provide accurate, current, and complete information and to keep your account information updated.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at contact@snowflake.studio if you suspect unauthorized access.

We reserve the right to suspend or terminate accounts that violate these Terms, contain false information, or pose security risks.

Bumpwise may offer free and paid features, including subscriptions or one time purchases through the Apple App Store. If you purchase a subscription or in App purchase:

• Payment is charged to your Apple ID account at confirmation of purchase
• Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period
• Your account will be charged for renewal within 24 hours prior to the end of the current period at the price shown in the App
• You may manage or cancel subscriptions in your Apple ID Account Settings after purchase
• No refunds are provided except as required by applicable law or Apple's policies
• Free trial periods, if offered, convert to paid subscriptions unless canceled before the trial ends

Pricing and features are subject to change. We will provide notice of material price changes where required by law or platform policy.

You agree not to:

• Use the Services for any unlawful, fraudulent, or harmful purpose
• Reverse engineer, decompile, disassemble, or attempt to derive source code from the App except as permitted by law
• Scrape, crawl, or use automated means to access the Services without our written permission
• Interfere with or disrupt the Services, servers, or networks
• Circumvent security measures, access controls, or usage limits
• Impersonate any person or entity or misrepresent your affiliation
• Upload viruses, malware, or other harmful code
• Use the Services to provide competing products or services without authorization
• Reproduce, distribute, or create derivative works from our content except as expressly permitted
• Use the Services in any manner that could damage our reputation or the trust of other users

We may investigate violations and cooperate with law enforcement as appropriate.

The Services, including all software, algorithms, forecasts, text, graphics, logos, icons, images, audio, video, data compilations, and the Bumpwise Score methodology, are owned by Bumpwise or our licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non exclusive, non transferable, revocable license to access and use the Services for personal, non commercial purposes.

You may not use the Bumpwise name, logos, or branding without our prior written consent. All third party trademarks appearing in the Services are the property of their respective owners.

Feedback, suggestions, or ideas you submit to us may be used by Bumpwise without obligation or compensation to you.

You retain ownership of content you submit through the Services. By submitting content, you grant Bumpwise a worldwide, royalty free, sublicensable license to use, store, display, and process that content solely to provide and improve the Services.

You represent that you have all rights necessary to submit content and that your content does not violate any third party rights or applicable law.

The Services rely on third party data sources including government weather agencies, aviation APIs, and cloud infrastructure providers. We do not control and are not responsible for the accuracy, completeness, timeliness, or availability of third party data or services.

Your use of third party services linked from the Services is governed by those parties' terms and policies. Apple is not responsible for the Services or their content.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON INFRINGEMENT, AND ACCURACY.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE, SECURE, OR FREE OF VIRUSES; THAT FORECASTS WILL BE ACCURATE OR RELIABLE; OR THAT DEFECTS WILL BE CORRECTED.

SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BUMPWISE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY FOR CERTAIN DAMAGES; IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

You agree to indemnify, defend, and hold harmless Bumpwise and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third party right; or (d) any content you submit through the Services.

Informal resolution: Before filing a claim, you agree to contact us at contact@snowflake.studio and attempt to resolve the dispute informally for at least 30 days.

Binding arbitration: Except for disputes that qualify for small claims court or injunctive relief for intellectual property violations, any dispute arising from these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration shall take place in San Francisco, California, or another location mutually agreed upon.

Class action waiver: YOU AND BUMPWISE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

You may opt out of arbitration within 30 days of first accepting these Terms by emailing contact@snowflake.studio with your name, address, and a clear statement that you wish to opt out.

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles, except where mandatory consumer protection laws of your country of residence apply.

For users outside the United States, nothing in these Terms limits rights you may have under mandatory local consumer protection legislation.

If you downloaded the App from the Apple App Store, the following additional terms apply:

• These Terms are between you and Bumpwise only, not Apple Inc. ("Apple")
• Apple has no obligation to furnish maintenance or support for the App
• In the event of App failure to conform to any applicable warranty, you may notify Apple for a refund of the purchase price; Apple has no other warranty obligation
• Apple is not responsible for addressing claims relating to the App, including product liability, legal compliance, or intellectual property infringement
• Apple and its subsidiaries are third party beneficiaries of these Terms and may enforce them against you
• You represent that you are not located in a country subject to U.S. government embargo or designated as a terrorist supporting country, and that you are not on any U.S. government prohibited or restricted party list

You may stop using the Services at any time by deleting the App and, if applicable, closing your account.

We may suspend or terminate your access to the Services immediately, without prior notice, for any reason, including violation of these Terms, fraudulent activity, or conduct harmful to other users or Bumpwise.

Upon termination, your right to use the Services ceases immediately. Sections that by their nature should survive termination shall survive, including intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law.

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, internet or telecommunications failures, power outages, or failures of third party data providers.

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any right or provision does not constitute a waiver.

These Terms, together with the Privacy Policy and any supplemental terms referenced herein, constitute the entire agreement between you and Bumpwise regarding the Services and supersede all prior agreements.

We may modify these Terms at any time. Material changes will be communicated by posting updated Terms on our website, updating the "Last updated" date, and, where required, providing in App notice or email notification.

Your continued use after the effective date constitutes acceptance. If you do not agree to modified Terms, you must stop using the Services.

For questions about these Terms, contact us at:

• Email: contact@snowflake.studio
• Mail: Bumpwise / Snowflake Studio, 548 Market Street, Suite 35410, San Francisco, CA 94104, United States
• Web: Contact form